Account Deletion

You can delete your The Way account at any time from within the app. Deletion is immediate and permanent.

How to delete your account in the app

1. Open The Way on your device and sign in.
2. Tap the Settings tab at the bottom.
3. Scroll to the Account section and tap Delete Account.
4. A confirmation dialog appears. Type DELETE into the confirmation field.
5. If you signed up with email and password, enter your current password. If you signed up with Google, you will be asked to confirm via the Google sign-in sheet.
6. Tap Delete Account.

What gets deleted

When you confirm deletion, we remove:

• Your authentication record (email + password or Google link).
• Your user profile document.
• Every request you have submitted.
• Every attachment you have uploaded.

This is a full hard delete. Nothing about your account remains on our servers after the cascade completes.

How long deletion takes

Your authentication record and user profile are deleted immediately. The cascade that removes your requests and attachments runs in the background and typically completes within one minute. In rare cases (for example, a transient backend incident), it may take up to a few hours. Once complete, there is no way to recover the data.

Can I delete just one request instead?

Individual request deletion is not currently available from the app. If you need a specific request removed without deleting your whole account, email us at thewaywehandlethings@gmail.com with the tracking number and we will handle it manually.

I cannot access the app

If you cannot sign in to delete your own account (for example, you lost access to the email or Google account you signed up with), email us at thewaywehandlethings@gmail.com from a different address with enough information for us to verify your identity, and we will delete the account on your behalf.